Delivery & Return
Our Shipping and Delivery Policy at Woodland
We at Woodland are proud to provide you with beautiful, well-made furniture that will enhance the beauty and coziness of your house. The safe and timely delivery of your order is our first priority, and we will stop at nothing to make sure your things reach you undamaged. We work with reliable third-party couriers who are experts in protecting furniture during transport.
Process of Delivery
You may receive different shipments for the various items in your order because we collaborate with many delivery partners to ensure the best service. The warehouse from which your product is sent determines the shipping charges for each shipment. Product type, availability, and distance from major cities all affect how quickly an order may be fulfilled. Each product page includes an estimated delivery lead time so you can plan accordingly.
Just type in your zip code on any product page to see if delivery is available where you are. Instead of waiting for delivery, sign up for our newsletter or follow us on social media to be the first to know when it’s back in stock. Our regular delivery hours are Monday through Friday from 9:00 AM to 7:00 PM. On occasion, we may be able to accommodate Saturday deliveries in some cities. Please get in touch with us before to making your order if you need Saturday delivery. We will do our best to meet your demands, but we cannot promise that they will be available.
Please check that the furniture’s packaging can pass through elevators, stairwells, and doors before placing your order. On our website, you may see the dimensions of our products. There may be extra fees if the delivery is not successful because of accessibility concerns. Woodland cannot be held liable for any problems or damages that may develop after a shipment has been taken over by a freight forwarder.
Delivery Costs and Addresses
You will be charged shipping fees for each shipment, not for each order. These fees are determined by your location and the total amount of your shipment. Shipping costs may vary depending on the number of items in your order and whether they are shipped together or individually. You will see these charges when you go to pay. Shipments to certain cities qualify for free shipping when the total value of your order is $999 or more (not including additional services). On any product page, you may see if we provide delivery to your city by entering your zip code.
Options for Delivery Service
You can choose from three different delivery options: Standard, Room of Choice, and White Glove
Regular Shipping
Ground level, lobby, garage, front porch, or any other dry place will be the designated delivery location for your order. We may arrange for delivery to the bottom of the stairs or the entrance of the elevator if that is more convenient for you. Assembly, removal of packaging, and unpacking are not included in this service. When your item is prepared to be shipped, you will be notified by email and given the option to either get tracking information or a phone call from our delivery partner.
Delivery Location
We will personally bring your item(s) to the room of your choice, even if it requires navigating two flights of stairs. Your zip code determines the flat rate service price, which might be $50 or $70 plus taxes. More than two stories of stairs might result in extra fees. The price does not cover assembly or removal of packaging. In order to arrange a time that is most suitable for you, our delivery partner will contact you by phone and email.
Express Delivery
We will deliver your item(s) to your room of choice, even if it’s up two flights of stairs. We will also unpack it, assemble it to your specifications, and remove any packaging materials. Based on your zip code, there is a fixed rate price of either $100 or $150 (plus relevant taxes). If there are more than two sets of stairs, there will be additional expenses. Moving or removing your current furniture is not part of this service. In order to schedule a delivery time, our delivery partner will contact you via phone and email.
Very critical to make sure everything fits through the door, up the stairs, and into the elevator, please measure these areas before you place your purchase. There may be extra charges for redelivery or return shipment if an item cannot be delivered because of accessibility concerns. Prior to your scheduled delivery, please take precautions to safeguard your flooring and surrounding areas. The people delivering your furniture cannot relocate your current furnishings and will not be held liable for any unintentional damage to your flooring, walls, or other belongings in your home. Feel free to get in touch with us if you have any inquiries regarding local delivery services.
Cancellations and Returns
Qualification for Returns
You have fourteen days from the date of purchase or receipt to return some items. Please note that custom orders are non-refundable, although they can be canceled up to two business days after the order is placed. Items, in which you can choose the upholstery, finishes, or other details, are considered custom orders.
How to Return an Item
You have the option to return small things either by mailing them back or visiting our showroom in person. It is necessary to arrange for the pickup of large pieces of furniture. Send an email to [support@woodland.com](mailto:support@woodland.com)** to begin the return process.
We work hard to ensure that your buying and shipping experience with Woodland is first-rate because we care about your happiness. Please contact us at any time if you require further clarification.